Take control in Autodesk Account (video: 1.15 min.)
Take control in Autodesk Account
Manage and customise your Autodesk subscriptions with just a few clicks. Autodesk Account offers self-service options so you can make changes any time.
Don’t have a current subscription? Find the product you need
Autodesk Account self-service benefits
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Synchronise your subscriptions
Align your subscription payment dates to simplify budgeting and planning.
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Scale to fit your needs
Add seats to your subscriptions as you need them and enjoy prorated pricing.
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Change your term any time
Set up your next renewal to move to a monthly, annual or 3-year term.
Access your account features
If you purchased your subscription online directly from Autodesk, you can make changes any time in Autodesk Account.* Sign in to get started
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Align payment dates
In your account, go to Billing and Orders > Order History. Click Align Payment Dates. Subscriptions eligible for alignment will be grouped together; just select the ones you want to synchronise, then click Align.
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Add seats
In your account, go to Billing and Orders > Subscriptions and Contracts. Select a product to show subscription details. Click Add Seats under the seat number; choose the number of seats to add, review your payment information and submit your order.
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Change subscription terms
In your account, go to Billing and Orders > Subscriptions and Contracts. Select a product to show subscription details. Scroll down to the Renewal Details section. Under Term, click Change. Select your new term and click Confirm.
*Note: This feature is available only for products purchased directly via the Autodesk website – or in some cases, with Autodesk Sales – in the US, Canada, Europe or Australia.
Renew in account
Renewing your subscription is easy. When you renew before your subscription expires, you maintain special renewal pricing – typically, 10% less than buying new at the regular price.1 Go to Billings and Orders > Subscriptions and Contracts. Select a product to show the subscription details.
- For subscriptions on auto-renewal: to ensure your renewal is successful, your recurring payment method must be valid and auto-renew must be on.
- For subscriptions that need to be renewed manually: your available options to renew online and/or reseller contact information will be displayed. Note: the Renew button appears only if the contract is within 90 days of expiry.
For additional help with renewing, please contact support.
Frequently asked questions
Self-service management features in Autodesk Account are not available in all countries. They’re also not available for maintenance plans, products processed through Digital River, products bought through a reseller or discontinued products.
In addition, some products, such as Fusion, do not yet have self-service options available.
If these options are not visible to you in Autodesk Account or the button options are greyed out, this indicates that self-service options aren’t currently available.
To make adjustments to your subscription, please contact support.
Yes! If you change from one term to another, you’ll still enjoy the benefit of special renewal pricing* – typically, 10% less than you’d pay for a new subscription – if you renew before your subscription expires. However, if you let your subscription expire and purchase a new one, your price will be about 10% higher. You’ll save money if you stay on continuous subscription instead of letting a subscription expire and buying new. And you’ll keep those savings even if you select a new term in Autodesk Account.
Example: You have a Maya LT subscription with a 1-year term that will renew at £250/seat, paid annually. If you change to a 3-year term, you’d be paying £675/seat when that change happens, paid every 3 years. If you let your original 1-year subscription lapse and purchase a new 3-year subscription, you’d be paying £755/seat, paid every 3 years.
* Special renewal pricing is based on Autodesk’s standard advertised price (not including applicable tax) and excludes discounts, promotions and monthly subscriptions. The percentage of savings may vary due to the impacts of currency fluctuations.
If the option for changing your term is not visible or is greyed out, self-service term changes are not available for this subscription in Autodesk Account.
To make adjustments to your subscription, please contact support.
To align payment dates for multiple subscriptions, they must each have the same term length and payment method. You can adjust the term lengths and change your payment methods so they all match, then proceed with aligning your payment dates.
If the Align Payment Dates option is greyed out, self-service is not available for your subscriptions.
To make adjustments to your subscription, please contact support.
This feature is not available in all regions. If the Add Seats option doesn’t appear in your account, your subscription may not be eligible for self-service seat management. Please contact your reseller or contact support for assistance.
Yes, you can add seats to your eligible subscription at any time. The cost of the seat will be prorated based on the time remaining on your existing subscription. All seats will be renewed at the next subscription renewal date.
You can access technical support in a way that works best for you – choose phone, online chat, email or remote desktop assistance to resolve your issues. See all your support options.
1Special renewal pricing is based on Autodesk’s suggested retail price (not including applicable tax) and excludes select products, discounts, promotions, and monthly subscriptions. Click here for a list of excluded products. The percentage of savings may vary due to the impacts of currency fluctuations. If renewing through a reseller, your price may vary as Autodesk resellers are free to determine their own pricing.
